At PrimaAdress, we strive to deliver your orders promptly and efficiently while ensuring a seamless experience. Our shipping and delivery policy outlines the processes, timelines, and other essential details to help you stay informed. By placing an order with us, you agree to the terms of this policy.
Once your order is placed, it is carefully processed and dispatched as quickly as possible. Our standard order processing time is 1-2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details once your order is placed, and another email with tracking information once your order is shipped. Please ensure that your shipping address is accurate to avoid delays or failed deliveries. PrimaAdress is not responsible for any delays caused by incorrect or incomplete address details provided at checkout.
We offer standard and express shipping options depending on your location. Delivery timelines vary based on your location and the shipping method chosen at checkout. For standard shipping, delivery typically takes 5-7 business days after your order is dispatched. For express shipping, orders are usually delivered within 2-4 business days. These timelines are estimates and may vary due to external factors such as weather conditions, carrier delays, or high order volumes during peak seasons.
Shipping charges are calculated based on your location, order weight, and the shipping method selected. The applicable shipping fee will be displayed at checkout before you finalize your purchase. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website when applicable.
At PrimaAdress, we aim to ship orders worldwide, but certain restrictions may apply due to carrier limitations or regulations in specific regions. If we are unable to ship to your location, our team will contact you promptly to resolve the issue.
For your convenience and peace of mind, all orders come with a tracking number that allows you to monitor the progress of your shipment. Once your order is dispatched, you will receive a tracking link via email. Simply click on the link to view your order’s status and estimated delivery date.
In the rare event that your package is delayed, lost, or damaged during transit, please contact our customer support team immediately at [email protected] with your order details. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
If you are unavailable to receive your package at the time of delivery, the courier may leave a delivery notice with instructions for rescheduling or collecting your package from a nearby location. Please follow the courier’s instructions to ensure you receive your order promptly.
Thank you for choosing PrimaAdress. We are committed to ensuring your shopping experience is enjoyable and hassle-free. If you have any questions or concerns regarding shipping and delivery, feel free to contact us at [email protected].
