At PrimaAdress, your satisfaction is our top priority, and we are committed to providing you with a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help with our flexible refund and returns policy. To ensure that the process is smooth, we require that any items returned be unused, unwashed, and in the same condition as when you received them. Additionally, the original packaging, tags, and a receipt or proof of purchase must accompany the item to be eligible for a return. You have a generous 30-day window from the date of receipt to initiate a return, giving you enough time to decide if the product meets your expectations. However, please note that certain items, such as those marked as “Final Sale,” gift cards, undergarments, or customized apparel, are not eligible for return due to their nature.
Once we receive your returned item, it will undergo a thorough inspection. If the item meets our return criteria, we will process your refund, which will be credited back to your original payment method. While we strive to process refunds promptly, it may take 5-7 business days for the refunded amount to reflect in your account, depending on your payment provider. In cases where the returned item is not in its original condition, has been damaged, or is missing components, a partial refund may be issued. For customers who wish to exchange an item, we allow exchanges for the same type and value, such as a different size or color. Exchanges must also be requested within 30 days, and the process will commence once we have received and inspected the returned item.
Please be aware that the cost of shipping the return is typically the responsibility of the customer, unless the return is due to a defective or incorrect item. Shipping costs are non-refundable, and we recommend using a trackable shipping service to ensure the safe return of your items. However, if your item was damaged during transit or you received an incorrect product, you are eligible for free returns, and we will provide you with a prepaid shipping label. To initiate a return, refund, or exchange, please contact our dedicated support team at [email protected] with your order number and details of the issue. Our team will provide you with further instructions and assist you throughout the process.
We value your trust and strive to resolve any concerns you may have in a timely and efficient manner. Should you have any questions or require clarification regarding our refund and returns policy, please do not hesitate to reach out to us at [email protected] or call us at [Your Contact Number]. At PrimaAdress, we are dedicated to ensuring your shopping experience is delightful and worry-free, and we appreciate the opportunity to make things right whenever needed.
